Privacy Policy

We take the privacy of information relating to you and your customers seriously. This Privacy Policy outlines how Active Billing collects, uses and protects personal information under the Australian Privacy Principles (the APPs) under the Privacy Act 1988 (Cth).

Active Billing gathers information for the following purposes:
  • To provide our services to you.
  • For marketing purposes

Privacy Statement

Active Billing will not collect any personal information about individuals except where it is specifically and knowingly provided by them. The information gathered is solely to allow us to provide our services to you. Such information is considered private and will not be made available to third parties except as required by law.

You, Active Billing staff, and contractors, may be provided with access to Your Data for the purposes of service provision, billing, issue resolution and audit.

An End User may access their own information on our servers, if you give them permission to do so, for the purposes of account payment, service query, or other functions enabled by you.

Personal Information

Active Billing may store the following information so that it can provide services to you and your End Users (hereafter jointly and severally called ‘You’ an/or ‘Your’).

  • Your name, address and other contact information
  • Your account history, including invoices and payments
  • Your internet connection history, including IP addresses
  • Your username and password
  • Other information related to the provision of individual services to You such as IP addresses and other details (Your Data)

Marketing

Active Billing automatically collects information when you interact with our website or emails using common tools such as cookies, pixels, and other similar technology.

Data Storage

Active Billing stores all information securely on non-publicly accessible servers. Access is strictly limited to Active Billing operators, and via our interfaces to our customers and their clients. Rigorous backup procedures are in place to ensure the safety of Your data.