What we do

Billing made friendly

We’ve been a trusted partner to the telco industry for close to three decades. Our proactive team of Billing Ops specialists and dedicated developers set the bar for managed billing services.

Managed billing is more than software. Man and woman on orange background smiling at camera.

Billing as a Service

The expertise your business needs

More than just billing software

Software is only the beginning. Our specialised Billing Ops team work with proven systems and established carrier relationships to ensure accurate, repeatable results.

Dedicated development team

Access an intuitive platform supported by in-house developers. You’ll benefit from decades of development based on user feedback and industry best-practice.

Personalised service

Experience the difference of having a dedicated billing specialist focused on your account. You'll enjoy access to responsive support from our approachable, locally based team.

Shared quality assurance

Maintain control of your business with a shared quality assurance process. A simple monthly dashboard keeps everyone on the same page to ensure consistency and accountability.

Proactive compliance

Stay ahead with a dedicated billing team

We do the heavy lifting while you build business

Reduce risk

Protect your revenue and reputation with a team of seasoned billing professionals at your service. Don't let training requirements or staffing capacity hold you back. We'll shield you from the risks of maintaining an internal billing team by ensuring invoices are accurate and on time, every time.

Guarantee PCI compliant

Process payments with the confidence that you're meeting PCI and evolving regulatory requirements. Staying current with best practice is built into our business model.

Focus on security

Rest assured that security is a top priority. A proactive, multi-layered approach protects you and your customers in today's quickly evolving cybersecurity environment.

Proven systems

Bill anything

 Recurring billing, consolidated billing, aggregated feeds, usage-based billing, and one-off invoicing.

Fixed Lines
Mobile
UCaaS
Data
Messaging
SIP
Energy
Inbound

Drive brand recognition

Managed billing with tracked email send shown on screen

Control your comms

Use tailored templates to ensure regular and one-off comms effectively convey your message. Tracked sending allows you to measure engagement and open rates. 

Telco billing solution showing branding across customer touchpoints of invoice, portal and email.

Build brand trust

Customised styling across all channels embeds brand consistency. Build trust by making every touchpoint yours, from invoices and emails to the MyAccount portal.

There has never been anything too hard for the team to manage for us.

“We have been working with Active Billing since we started in the Telecommunication industry. They are so professional in everything they do and very quick to respond to minor and major issues. Hats off to Kerry, Greg and all the team for their efforts and support.”

John Zaidan, Operations Manager