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Managed billing is a complete service that lifts the weight of billing from your team. Our friendly team of experts take on many of the routine, repetitive, and complex tasks associated with billing. We provide the tools you need to exceed customer expectations.
Billing software is not a complete solution; it comes with hidden costs. You also need to consider the trial and error of developing and managing billing processes, the risk of staff resourcing and ongoing training, and the need to stay abreast of industry compliance requirements.
Active Billing’s complete solution saves you time and money. You’ll have access to an approachable, responsive team of billing specialists and the essential software and processes that underpin the billing cycle.
Wrong! For your customers, receiving a bill is the most frequent contact point with your organisation. Their trust and brand loyalty rely on the accuracy, integrity, and consistency of the bills they receive. Successful billing is the key to your success.
We can bill anything that needs charging! That includes one-off or recurring fees for telco, utility, cloud and print service usage consumed by a customer, and hardware, transactional and early termination fees.
We pride ourselves on providing ‘Billing as a Service’, a comprehensive and holistic approach to managed billing. Because our systems and platform have been developed in-house over almost three decades, our exceptional team of Billing Ops specialists can provide billing support that meets your unique needs.
Yes, your business prides itself on providing an excellent product and service. A tailored billing system puts your business and customers first. Providing a seamless experience across every facet of your business ecosystem contributes to revenue generation and customer satisfaction.
Active Billing has built a reputation for excellence over three decades. Our Billing Ops and development teams work closely to ensure that the service and systems evolve at the forefront of billing practices.
Active Billing is a tailored solution that scales with your business. An initial setup cost applies depending on the complexity of your business. Where data migration is required, an additional data migration fee applies (you’ll be advised of the full fee upfront so there are no surprises).
After that, you’ll have a proven billing solution at your fingertips with a transparent billing structure that supports growth. Learn more about pricing here.
There are no lock-in contracts when you partner with Active Billing. If you choose to terminate your contract, simply provide three months’ written notice, and we’ll provide everything you need to transition to a new billing partner.
No. We manage the billing needs of businesses from startups to nationally recognised brands. Our proven platform and systems, coupled with a proactive team of specialists, take the stress out of billing for organisations of all sizes.
Our billing system is designed to remove complexity from the billing cycle with a regular, monthly billing cycle. This creates consistency by synchronising processes and utilising automation to increase operational efficiency. Monthly billing allows for effective resource planning to optimise the billing process.
Our data is stored in Australia. There are several layers of security in place ensuring secure data storage at all levels.
Multiple layers of security are in place to protect you and your customers. These include several levels of infrastructure isolation, stringent access control and security groups, traffic filtering and mitigation measures, data encryption, multi-factor authentication, and proactive monitoring for signs of suspicious activity.
Our team regularly audit processes and infrastructure to stay ahead in today’s quickly evolving cyber security environment.
Yes, different backup processes are in place for the different types of data we store. This includes backups of the database which are scheduled every 30 minutes.
You can be up and running within 2-6 weeks if the setup isn’t complex and all information is provided promptly. For a more setup complex setup, it can take up to 12 weeks.
Not a problem. The migration component typically takes 4-8 weeks, depending on the complexity and how easy it is to extract the data.
An additional fee applies to the establishment fee where data migration is required. Learn more about pricing here.
Our role is to make your business better, not take control. We’re partners. You retain full visibility and decision-making power while our specialised resource provides exceptional ‘Billing as a Service’ to support your business goals.
Managing an internal billing team is costly. Outsourcing to an established team of billing experts give you the dedicated tools and systems to get billing right the first time. It releases your staff to focus on more productive elements of customer management.
Yes, outsourcing will undoubtedly streamline your billing process and minimise the need for various in-house activities. Some in-house resources are required to oversee the outsourcing arrangement, manage customer interactions, handle service provisioning, validate invoices during bill runs, and other admin tasks. Specific in-house staffing needs depend on the complexity and scale of your operations.
Absolutely! Our flexible system allows you to administer multiple brands with independent brand identities. When logged into the Customer Care and MyAccount portals, you’ll see each brand individually and can give access to relevant staff for each one. Overarching branding can also be applied when required.
We use a sophisticated and flexible feed solution that accepts 129 integrated formats, including all major carriers and platforms. New formats aren’t a problem; our in-house development team can develop new import routines if needed.
We’ll work with you to manage your business cohesively. Our customers use APIs to integrate with a range of business systems including CRM, website portals, and procurement.
Speak to us about the opportunity to use our APIs with other elements of your billing ecosystem.
We facilitate all commonly accepted payment methods, including cash, credit card direct debit, bank account direct debit, electronic funds transfer, online credit card payments, and Bpay for recurring and one-off payments.
We have partnered with a selection of proven payment partners for streamlined payments and maximised income. View the ‘how we do it’ page for a full list of the partners we integrate with for payment.
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