How we do it

People, platform and processes

Combining the best people with an impressive platform and proven processes. That’s why we’re the preferred partner for telcos seeking a comprehensive managed billing solution.

Managed billing partners for the telco industry. Two men on orange background smiling at camera.

Full service billing

Your billing is in expert hands

A passionate team of professionals

Work with a dedicated Billing Ops specialist who knows you and your business.

Australian owned and operated

Benefit from an expert local billing partner that’s invested in your success.

Proven quality assurance process

Keep bill runs on track with processes that increase visibility and accountability.

Maximise productivity

Robust features for billing success

Automated provisioning

Reduce data entry errors by setting up services that automatically flow through to our system.

Customised plans

Empower your sales team to sell dynamically with customisable pricing.

Targeted promotions

Reach your customers with promotional images on invoices. Change them monthly for extra impact.

PCI Compliance

Never handle credit card details again when customers sign up directly with the MyAccount portal.

Seamless integration

Leverage customised APIs to unite your billing ecosystem and increase efficiency.

Insightful data and reporting

Make informed decisions based on accurate data from dashboard down to granular level.

Customer focused

Flexible and intuitive interfaces

The power of a purpose-designed platform and responsive support

Empower your customers

MyAccount is an attractive, flexible customer portal. Offer your customers the freedom to manage their accounts simply and securely.

Access the information you need

Track top-level trends or dive into the granular data. Make informed decisions to drive business growth using MyAccount and Customer Care data.

Increase the efficiency of your team

Rely on billing processes honed over many years for a seamless billing cycle. User-friendly interfaces and an intuitive information flow make information easy to find.

Integrations

Carrier Relationships

Leverage established relationships with our trusted partners

Secure your income

Making payment simple

Prioritising payment

Remove barriers to payment with prominent direct debit setup prompts, easy online payment access, and reliable payment gateways.

Debt management

Stay ahead of debt with a top-level insight into outstanding debts backed up by targeted collection rules and proactive payment options.

Make payment easy with trusted PCI compliant payment integrations

I definitely recommend Active Billing to anyone looking for a quality billing service.

“I've seen and used quite a few billing systems over the years, but nothing compares to Active Billing. Their system is simple to use yet powerful enough to support complex operations and configurations.”

Jamie Dalgliesh, Billing Manager

Arrow Voice & Data